tivvo.tv aims to provide fair and transparent refunds. Please read carefully.
1. 7-Day Money-Back Guarantee (Retail Customers)
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Retail customers may request a full refund within 7 days of purchase.
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You must contact support with your order details and reason for the request.
2. Partial Refunds After 7 Days
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After 7 days, refunds may be given only if the service does not work and tivvo.tv cannot resolve the issue.
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Refunds will be calculated based on the unused portion of your subscription.
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Example: 12-month subscription (€69), canceled after 3 months = refund of €40.
3. Non-Refundable Items
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Reseller Credits & Panels are strictly non-refundable once delivered.
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By purchasing reseller credits, you accept this condition.
4. Refund Process
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Submit your request to [Insert Support Email].
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Refunds are processed to the same payment method used.
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Processing time may vary depending on your bank or payment provider.
5. Exclusions
Refunds will not be issued if:
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You change your mind after using the service.
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Your internet provider, device, or setup is incompatible with IPTV.
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You violate our Terms of Service.
6. Right to Refuse
tivvo.tv reserves the right to decline refund requests that appear fraudulent or abusive.